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O2 fined £10. 5m by watchdog after it overcharged 140, 000 exiting customers with the telecoms giant blaming final billing errors The network has been fined £10. 5m by Ofcom after overcharging customers It said the mistake was due to a billing error but has since rectified the problem All customers hit have been refunded and received an extra 4% interest Published: 09:52 BST, 12 February 2021 | Updated: 09:58 BST, 12 February 2021 O2 has been fined £10. 5million by Ofcom after overcharging customers who left the network between 2011 and 2019. Around 140, 000 customers were affected due to billing errors by the company. In 2019, Ofcom opened an investigation into potential problem with the way O2 was billing customers who were leaving the provider. This is because the watchdog's rules require telecoms companies to provide customers with accurate bills and charges. O2 has been fined £10. 5million by Ofcom after overcharging customers leaving the network When a customer leaves a mobile provider, the company provides a final bill setting out any remaining fees and charges they have to pay before their account is closed.
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