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Online shopping has gained immense popularity for a variety of reasons. With the current social distancing norms, online shopping has picked up a rapid pace. Even before the ongoing COVID-19 pandemic, various outside factors contributed to the growth of E-commerce. A few of them being, increasing fuel prices, traffic, time consumption, etc. However, there several internal factors that make online shopping an excellent option for many busy shoppers. Some of these benefits include convenience, instant comparison, and express shipping options and this article will discuss each of these benefits in further detail.
Customers Are More Loyal if They Connect With Good Customer Service For 73% of consumers, it is friendly employees or customer service representatives that make them fall in love with a brand. That Said, There's a Lot Still to Be Improved Upon! However, only 1% of consumers feel that their expectations of good customer service are always met. You've got work to do, e-commerce… Shoppers Want Issues Resolved - Fast Time is of the essence for most online shoppers. 83% of consumers say they consistently need some type of support during their online shopping, with 71% expecting assistance within five minutes, and 8 2% ranking "getting my issue resolved quickly" as their number one element of a great online experience. A Third of Products Bought Online Get Sent Back According to a report in the Wall Street Journal, about one-third of all products purchased online by consumers are ultimately sent back to ecommerce retailers. Cited reasons for this range from the product being damaged or the wrong item being delivered, to the item drastically differing in appearance from what was shown online or the customer simply changing their mind.
He is currently on parole for about 7 years for his last conviction from selling cocaine. He lives in Miami, but I guess it's not worth it for me to fly over there and file a small claim against him in the courts. Okay back on topic. So I call up Shopify and explain everything. First person tells me I need to bring this up with the bank. Who is the bank? They don't know who the bank is either, she tells me to call MasterCard. I call MasterCard, they literally give me the f**king number for Experian. Clearly people just trying to get me off the phone. I call Shopify again, get a much more reasonable person on the line. He again tells me it's completely out of Shopify's control and I would need to bring this up with the bank. He has no idea who the bank is, he does not know how to get me in contact with the decision maker on this chargeback. I've been doing this for a while, at least in a PayPal chargeback the buyer and seller get to go back and forth for a period of time and then eventually PayPal steps in to make a decision.
As you can see from the above, ecommerce may be one of the most prominent features of many of our lives today, but it isn't always entirely predictable! What other trends have you noticed in this ever-evolving and incredibly competitive space?
Who knows at this point. I only make about $60-$80 per sale, so my profit margins are sort of low, and this isn't going to be easy to just write off and move on. He said he's going to get in touch with his superiors and get back to me to let me know if they're going to be able to do absolutely anything for me. A recurring theme during the phone call was about how this is such an extremely rare case, and how the representative has only heard of this happening once before in his 1+ year with Shopify. If that's the case, and it's SO OBVIOUS that the customer is a scammer, why am I being expected to cover the loss? Shopify needs to be taking this up with the bank on my behalf and not just throwing me under the bus. Why doesn't their fraud detection system incorporate free and publicly available criminal records? Why am I paying a monthly fee for their system and still being expected to cover blatantly obvious fraudulent behavior by the customer? Is there any sort of seller protection like PayPal has in place?
So, you're more likely to spend more than you may have originally planned to if you know you can return the goods without question. You probably won't even end up returning them, though! More Purchases Are Made Online Than in Store For the first time ever in 2016, shoppers made most of their purchases on the web rather than in brick-and-mortar stores. A survey by analytics firm comScore found that shoppers now make 51% of their purchases online, up from 48% in 2015 and 47% in 2014. Talk about virtual reality… An Unattractive Website Layout Can Put People Off Ever struggled to find what you're looking for whilst you're wandering round Walmart, and then decided not to bother at all? Well, the same is true for websites: 38% of people will leave a website if they regard the layout as unattractive! Shoppers Switch Online Stores After a Bad Experience Once bitten, twice shy: 89% of shoppers have done business with or purchased from a competitor online store after experiencing poor customer service.
Guys Are Overtaking Girls in Online Splurging 40% of U. males aged 18-34 say they would ideally purchase everything online, compared to 33% of females in the same age category. Free Delivery is a Huge Hurdle 82% of consumers want to be offered free shipping above all else, and may abandon the shopping cart if this is not provided. So, in a nutshell, stores risk losing customers if they don't offer free shipping. You're Drawn to Free Shipping Like a Magnet Indeed, online stores are 96% more likely to attract shoppers when they do make shipping free. You might not even know you're being reeled in by it, but subliminally, you are… Shoppers Are Getting More Impatient 'Where's my order?! ' Half of shoppers (50%) would rather pay for faster shipping for personal reasons, such as birthdays and holidays, rather than waiting for standard delivery. Returning Goods is a Safety Net That Causes Over-Spending The option to return goods for free is associated with a 357% increase in consumer expenditure.